Agent Luana / agentluana.com
Effective date: November 25, 2025
Agent Luana (“Agent Luana”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit agentluana.com (the “Site”), interact with us, or use our real estate services.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.
1. Scope Of This Policy
This Privacy Policy applies to:
- Visitors to agentluana.com
- Individuals who contact us through the Site, email, phone, social media, or other channels
- Prospective buyers, sellers, renters, and investors who inquire about or engage our real estate services
This Policy does not apply to information collected by any third party websites or services that may be linked from our Site, including third party listing platforms.
2. Information We Collect
We may collect the following types of information.
2.1 Information You Provide Directly
When you use our Site or communicate with us, you may provide:
- Contact details: name, email address, phone number, mailing address
- Real estate preferences: price range, property type, location, bedrooms and bathrooms, timing, budget, and other search criteria
- Account details (if applicable): username and password when you create an account or save searches
- Inquiry and transaction information: details about properties you view, request information on, schedule showings for, or offer to purchase or sell
- Communication content: messages, questions, feedback, reviews, testimonials, or information provided during consultations
- Newsletter and marketing opt in information: your name, email address, and preferences if you subscribe to updates and marketing communications
If you engage in a transaction or representation (purchase, sale, or lease), we may collect additional information required to provide real estate services, which may be processed through secure third party systems, title companies, or MLS platforms.
2.2 Information Collected Automatically
When you visit the Site, we may automatically collect:
- Usage data: pages you visit, properties viewed, searches performed, time spent on the Site, referring URL, and click activity
- Device and technical data: IP address, browser type and version, operating system, device type, and similar technical information
- Cookies and similar technologies: see Section 3 below
This information helps us operate the Site, understand how visitors use it, improve user experience, and maintain security.
2.3 Information From Third Parties
We may receive information about you from:
- Multiple Listing Services (MLS) and Internet Data Exchange (IDX) providers
- Marketing and analytics providers
- Social media platforms, if you interact with us through those services
- Other real estate professionals and service providers involved in a transaction
3. Cookies And Similar Technologies
We use cookies and similar tracking technologies to:
- Operate and secure the Site
- Enable features such as saved searches and favorite properties
- Remember your preferences and search criteria
- Analyze traffic and usage patterns
- Support marketing, remarketing, and advertising efforts
You can control cookies through your browser settings. If you disable cookies, some features of the Site, including saved listings or searches, may not function properly.
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our real estate services
Responding to inquiries, setting up property alerts, scheduling showings, providing market information, and assisting with purchases, sales, and leases. - To personalize your experience
Showing listings and content aligned with your preferences, search history, and location. - To operate and improve the Site
Monitoring performance, troubleshooting, analyzing trends, and enhancing features and usability. - To communicate with you
Sending confirmations, updates, requested information, property suggestions, and important notices about your account or transactions. - To send marketing and promotional materials
With your consent or where permitted by law, sending emails or messages about new listings, market updates, open houses, promotions, and other real estate content. You can opt out at any time. - To protect our rights and comply with the law
Preventing fraud or misuse, enforcing our terms, and fulfilling legal or regulatory obligations.
5. Legal Bases For Processing (EEA, UK, And Similar Regions)
If you are located in the European Economic Area (EEA), the United Kingdom, or another region with similar laws, we process your personal information based on:
- Your consent
- The performance of a contract with you or steps taken at your request before entering into a contract
- Our legitimate interests, such as operating and improving our business and marketing our services, where these interests do not override your rights
- Compliance with legal obligations
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Real estate partners and service providers
Other agents and brokers, MLS/IDX providers, marketing platforms, title and escrow companies, lenders, inspectors, appraisers, and other professionals as needed to provide services or complete transactions. - Technology and operations service providers
Website hosting, CRM systems, analytics providers, email delivery platforms, lead management tools, and similar vendors who process information on our behalf. - Professional advisors and authorities
Lawyers, accountants, regulators, or law enforcement if reasonably necessary for legal, compliance, or security purposes. - Business transfers
In connection with a merger, acquisition, sale, or reorganization involving all or part of our business, your information may be transferred as part of that transaction.
We require third parties who process personal information for us to use it only as instructed and to protect it appropriately.
7. International Data Transfers
Our operations and service providers may be located in countries other than your own. As a result, your information may be transferred to and processed in countries with different data protection laws.
Where required, we implement appropriate safeguards, such as contractual protections, to help ensure your personal information receives an adequate level of protection.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide services and maintain client relationships
- Comply with legal, regulatory, and recordkeeping requirements
- Resolve disputes and enforce our agreements
- Maintain business records as required by real estate, tax, and other applicable laws
When information is no longer needed, we will delete, anonymize, or securely store it and isolate it from further processing where deletion is not feasible.
9. Your Privacy Rights
Depending on your location, you may have some or all of the following rights:
- Access – request a copy of the personal information we hold about you
- Correction – request that we correct inaccurate or incomplete information
- Deletion – request that we delete your information, subject to applicable legal exceptions
- Restriction – request that we restrict processing of your information in certain circumstances
- Objection – object to processing based on legitimate interests or to direct marketing
- Portability – request that we provide your information in a transferable format, where technically feasible
- Withdraw consent – withdraw your consent wherever processing is based on consent
To exercise these rights, please contact us using the details in Section 13. We may need to verify your identity before fulfilling your request.
California Residents (CCPA / CPRA)
If you are a California resident, you may have additional rights, including:
- The right to know what categories of personal information we collect, use, and disclose
- The right to request deletion of personal information, subject to certain exceptions
- The right to opt out of the sale or sharing of personal information (we do not sell personal information as defined by the CCPA)
- The right not to receive discriminatory treatment for exercising your privacy rights
You can contact us using the information in Section 13 to make a request under California law.
10. Marketing Communications
If you opt in to receive marketing communications, we may use your contact details to send property alerts, newsletters, market reports, event invitations, and promotional messages.
You can unsubscribe at any time by:
- Clicking the “unsubscribe” link in our emails, or
- Contacting us using the details in Section 13
We may still send you non-promotional communications related to your inquiries, account, or active transactions.
11. Children’s Privacy
Our Site and services are intended for adults interested in real estate. We do not knowingly collect personal information from children under the age of 16.
If you believe that a child has provided us with personal information, please contact us. If we become aware that we have collected such information without appropriate consent, we will take steps to delete it.
12. Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
13. Third Party Websites And Services
Our Site may link to third party websites, property listing platforms, and services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third parties.
We encourage you to review the privacy policies of any third party sites you visit or services you use.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of the Policy and, where appropriate, provide additional notice.
Your continued use of the Site after any changes become effective will indicate that you accept the updated Policy.
15. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your rights, please contact us at:
Agent Luana
Website: https://www.agentluana.com
Email: ceo@agentluana.com